Current Challenges Facing IT & Recommendations Essay

Current Challenges Facing IT & Recommendations - Essay Example Failure of a business organization may as well arise due to problems caused by IT failures. These organizations can be used as cases to learn more concerning Information Technology (IT). Failure always comes because of challenges affecting a particular organization. One of the companies in the US that has been facing challenges is Otisline, a company that specialized in the distribution and provision of elevators. The essay will look into details, the overview of Otisline, challenges facing it, as well as, the recommendations required to make Otisline better. Case overview Otisline Company improved the performance of different business organizations. The company, other than the supply and provision of elevators, also provided regional, district and NAO management with the required amount of quality information. When a problem arose, the management was the first to know from the customer complaints. Different managements responded differently to the clients’ callbacks. This dep ended on the number of callback, for instance, district managers handled three or more callbacks in a month. The company made corrections using these callbacks. Otisline had many impacts on NAO’s business including customer service, information service, dispatching, and controlling of mechanics. Otisline had several impacts in NAO in different sectors such as information service, which involved the use of sms database with an IBM 3083 computer (Stoddad & Harvard University 198). This was meant to make response to the clients as fast as possible. An example of a place where the Otisline was applied was in the customer service whereby it recognized buildings in four distinct ways: telephone number, building identification number, building address as well as the building name, state and city. The Otisline service center was also organized in a way that it easily promoted dispatcher efficiency. Otisline software was applied in other areas such as marketing services, and control a nd dispatching of service mechanics. The following describes the factors that brought about the problem in Oisline. The factors explain succinctly the challenges that the IT controlled company is undergoing. The factors are unsatisfactory consumer services, lack of enough human resource, obsolescence, IT complexities, poor marketing and public relations, poor data storage and retrieval methods, and poor budgeting. Challenges Facing IT Customer service: IT is affected by bad reputation when taking customer need satisfaction. As evidenced by the Otisline, there is a high chance of doing the work incorrectly according to the customer’s requirements (Stoddad & Harvard University 218). This is what leads to several callbacks. This is the same in the corporate field. The customer normally wants and expects to be told what they want. The automated recommendation tone always seems arrogant. This may always lead to infusion of negative mentalities and attitudes towards the IT. This ch allenge can be corrected or recommended by listening to customer needs and making them the number one priority; not allowing them to be controlled by the IT system or software like that of Otisline, in this case. It leads to lose of human resource. There is always a normal trend of worker lay off when a new program or software that can replace the employees and do the work efficiently is discovered. The same has affected Otis Corporation whereby six workers were laid off after the realization of the company’

What Functions of Management Has McDonald's Leadership Used in Order Essay

What Functions of Management Has McDonald's Leadership Used in Order to Turn Around the Company and Make It Profitable - Essay Example What Functions of Management Has McDonald's Leadership Used in Order to Turn Around the Company and Make It Profitable? It is the duty of the organization to make sure that they are well equipped resources wise and as well as in the form of manpower. It is the duty of the management to make sure that they hire the right kind of people for the organization. In today’s business the role of management is very crucial. They have to hire right, organize efficiently and effectively and make sure all the business units are working as they are supposed to. In this case, Mc Donald’s at earlier was actually focusing on the growth of the number of franchises that it had. They were focused on growth but in a totally different sense. This problem was later identified by the management and the decided to deal with it by focusing more the collection of higher revenues from each of the existing branches. The entire shift in focus was a better idea as it helped increase revenues for the fast food chain. There are many functions of the management. The main four functions of management are planning, organizing, controlling and leading. It is the duty of the management to plan keeping in mind the budget that they have and the resources available. In case of Mc Donald’s, the earlier flaw was where they thought that they can make billions by just opening shop after shop.hey had failed to realize that by just opening shops they will never be able to generate revenue. This caused a serious increase in their expenses as their fixed costs increased while there was no significant increase in the revenue in fact the branches that were earlier giving profits also started turning out losses as the customers who were coming there become dispersed. If there would have been some proper planning they would have analyzed the areas and then franchised or opened up a shop so that the customers would increase in number instead of being dispersed (Aaker, David, 1991). Then, what is most amazing ab out Mc Donald’s is the cost control that they have, despite the world facing a lot of economic crunch the prices of Mc Donald’s have had no escalation, instead they are still offering the same value meal with the same service and quality. The central function of an organization’s marketing department is to anticipate consumer’s expectations about the company’s products and the best way to deliver these organizational promises. Consumer behavior encapsulates all facets of purchase, use and disposal of the product/service produced by the organization. The core element of the study of consumer behavior is the fact that the buying activities are dependent on the consumer’s personality. High risk takers indulge in the buying of new and risky product/technology which has not yet been established in the market. Further, consumer buying patterns change with the lifecycle of the consumer, because the consumer itself undergoes personality changes. The control and the leading quality of the management is visible from the way that they had anticipated the fact that it’s the ethnic groups that are basically introducing newer trends in the markets. The new product range that they had introduced also showed the keenness that they had in attracting newer customers and the tactics that they used to retain the older existing customers. The introduction of the newer product range and making Mc Donald’s â€Å"an any time walk in restaurant† has totally changed their positioning in the market, since they are catering to much more diverse market than ever before. Delving into the psychology of buying